SERVICE SR ANALYST

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SERVICE SR ANALYST

LIUGONG, a multinational company from Yellow Line field, manufacturer of heavy machinery, wheel loaders, excavators and other machines,  is looking for this professional, to work in Gran Buenos Aires/AR, acting in Latin America. Reporting to Service Coordinator and Product Support Manager in Argentina:

Requirements: Bachelor’s degree in Engineering, Mechanics, Mechatronics, Industrial or related to the technical area.

Experience:

·         * Have worked as an engineer in areas related to After Sales, preferable at heavy construction machinery industry, heavy machinery or industrial engines.

·        *  Technical knowledge of heavy machinery and its systems (engine, hydraulics, electronics, transmissions, etc) and Experience in technical training.

Languages: Native Spanish and Intermediate English is mandatory

Activities: 

Provide basic training to distributors about products, developing new technical materials, and translate some of them, for new product's technical support.

* Follow and orientate distributors regarding capabilities and internal audits in accord of procedures.

Provide technical support to distributors about significant failures and prepare reports through internal systems,

* Offer Judgement on guaranteed processes,

* Technical support to distributors and internally to other areas of the company (Spare Parts, Marketing, Commercial, Product).

Prepare and lead KPI controls and Monthly results for company.

Technically assist the commercial & product team in negotiations with customers and to visit and develop KA customers.

* Take responsibility for customer satisfaction surveys and improvement projects and look for  solutions in the field with the spare parts department.

On-site activity with periodical travels to LATAM (25% of time). Payment in Dollars in Third Party Services Contract with LiuGong LA Brazil.

Applications by:  https://menvievagas.com.br/vaga/112220

 

 

 

 

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  • Código da Vaga 589

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